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Find a Missing Parcel That Shows As Delivered

Most parcels arrive on time, but sometimes the tracking may show as ‘delivered’ and you don't have your parcel.

Tip: Contact the carrier. Ask if they have additional information about the parcel's location. Make sure that you have your tracking number or delivery confirmation number. To find contact information about your carrier, go to Carrier Contact Information.

If the tracking for your parcel shows as delivered but you haven't received it, you should:

  • Check if someone else at your address has accepted it.
  • Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place, like a porch or garage.
  • Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange collection of the package.
  • Contact the carrier if there's still no sign of the package.

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