To protect your security and privacy, your bank can't provide Amazon with information about why your payment was declined. Contact your bank directly to solve these payment issues.
To retry a declined payment, go to
To determine why your payment was declined, consider the following, and, if necessary, contact your bank for more information:
Note: The billing address and phone number entered must match the address and phone number associated with your payment card in your bank's records.
To retry a declined payment:
Note that only your bank can tell you why payment has been declined. We recommend that you contact your bank to resolve a declined payment issue even in the following cases:
Note: If your card was declined for your order, we'll send you an email asking you to submit your card details again. If the card is declined again, the order will be canceled. If you still want to purchase the item, you'll need to place another order.
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