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Resolve a Declined Payment

To protect your security and privacy, your bank can't provide Amazon with information about why your payment was declined. Contact your bank directly to solve these payment issues.

To retry a declined payment, go to

To determine why your payment was declined, consider the following, and, if necessary, contact your bank for more information:

  • Have you exceeded your credit limit?
  • Did you enter your credit card number, credit card expiration date, billing address, and phone number correctly in Your Account?
  • Is your purchase outside of your normal spending range? Some banks will block transactions due to security concerns.
  • Does your issuing bank have special policies regarding electronic or internet purchases?

Note: The billing address and phone number entered must match the address and phone number associated with your payment card in your bank's records.

To retry a declined payment:

  1. Go to Your Orders.
  2. Do one of the following:
    • Try again with a different payment method, as follows:
      1. Select Change Payment Method next to the order you want to modify.
      2. Select another payment method from your account or submit a new card number and select Confirm.
      3. Select Retry Payment Method next to the order.
    • Retry with your current payment method by selecting Retry Payment Method next to the order.

Note that only your bank can tell you why payment has been declined. We recommend that you contact your bank to resolve a declined payment issue even in the following cases:

  • You used the payment method successfully on a previous order.
  • Part of your order has already been charged and dispatched successfully.
  • You have funds available in your bank or credit account to cover the order cost.

Note: If your card was declined for your order, we'll send you an email asking you to submit your card details again. If the card is declined again, the order will be canceled. If you still want to purchase the item, you'll need to place another order.

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